The Thank You Company Terms & Conditions of Use

Credit Card Security

All credit card transactions are checked prior to orders being sent out. Please make sure that the details you give us are correct. We accept no responsibility for any order delayed as a result of incorrect payment details being given.

Refunds & Exchanges   

Refunds and exchanges will only be made if the stationery or gift is faulty or does not meet the specifications of your order. Please contact The Thank You Company (see Contact Us page on the website) for returns procedures. 

This does not affect your statutory rights.

Terms & Conditions for the purchase of The Thank You Company cards and gifts on the Internet

1. Any order is deemed to constitute acceptance of the following terms and conditions.
2. Prices are determined by reference to The Thank You Company’s price list current at the date of acceptance of the order by The Thank You Company. 
3. All prices given by The Thank You Company are inclusive of VAT and are in £ sterling. No other currency is accepted. 
4. Charges for postage and packaging are free for all orders over £10. Postage and packaging costs for orders under £10 are stated on the main website. (Please see price at check out.)  Please note that delivery can ONLY be made to a UK address.
5. The Thank You Company makes every effort to ensure that the prices represented on the website are true. However on rare occasions mistakes can happen, in which case The Thank You Company will rectify the error and where appropriate inform the customer of the amendment. It is then left to you, the customer, to decide whether to continue with the purchase.
6. The Thank You Company aims to ensure that all stock levels are accurate and true at the time of purchasing. However on the rare occasion of an item being out of stock after the ordering process The Thank You Company will inform the customer and endeavour to find a suitable alternative product, if there is no desirable alternative a refund of the out of stock item will be offered.
7. We aim to ensure a speedy delivery of items ordered, However, The Thank You Company cannot be held liable for delays in the postal service. If, however The Thank You Company fails to deliver an order for reasons other than beyond The Thank You Company’s reasonable control or the customer’s fault and The Thank You Company is liable to the customer, The Thank You Company`s liability shall be limited to the invoice price of the goods.
8. The Customer shall upon delivery, examine the goods and shall promptly (but in any event within 7 working days of delivery) notify The Thank You Company of any apparent damage, defect or shortage. In default of such written notification, The Thank You Company shall be deemed conclusively to have properly performed its obligations in relation to the purchase and sale of the goods. All illustrations, designs and general descriptions contained on The Thank You Company website or otherwise provided to the customer are intended for general guidance only and shall not be binding on The Thank You Company and are only approximate indications of the type, size or colour of goods and are intended to represent a general idea of the goods described therein and the sales of such goods shall not be reference thereto. The customer shall take the goods at his own risk as to their corresponding with such examples or as to their quality, condition or sufficiency for any purpose.
9. In the event of a claim, settlement will be limited to the value of the goods, if defective and will in no way extend to consequential loss, howsoever caused.
10. Risk of damage to or loss of the goods shall pass to the customer at the time of delivery or, if the customer wrongfully fails to take delivery of the goods at the time when The Thank You Company has tendered delivery of the goods.
11. The Thank You Company shall not be liable to the customer or be deemed in breach of the agreement by reason of any delay in performing, or any failure to perform any of The Thank You Company’s obligations in relation to the goods, if the delay or failure was due to any cause beyond The Thank You Company’s reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond The Thank You Company’s reasonable control:

*act of God, explosion, flood, tempest, fire or accident 
*war or threat of war, sabotage, insurrection, civil disturbance or requisition 
*acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of governmental, parliamentary or local authority 
*import or export regulations or embargoes 
*strikes, lock-outs or any other industrial actions or trade disputes *difficulties in obtaining raw materials labour, fuel, parts or machinery
*power failure or breakdown in machinery.

12. Any dispute, claims or proceedings of whatever nature between The Thank You Company and the Customer in connection with or arising out of the validity construction or performance of this agreement shall be subject to the non-exclusive jurisdiction of The High Court of England and Wales, to which both parties irrevocably submit.
13. The validity, construction and performance of this agreement shall be governed by English Law.  

Images used on The Thank You Company Website

All images used on the Thank You Company website are subject to the copyright of The Thank You Company. Some images have been made available for use on the website by suppliers to The Thank You Company only, by the copyright holders of the original images. Therefore all images are subject to copyright.

These terms and conditions do not affect your statutory rights.